FAQ's

How long will my order take?

We carry stock of all of our bedding, wash bags & storage baskets, so these are usually dispatched within 1 working day. Where we have sold out of a design, we will make it available to pre-order as soon as we have notification of our next delivery date.

**Please note all PRE-ORDER information including expected delivery dates are on the product page at the top**

Please note we are constantly striving to improve our delivery dates and therefore after a pre-order has been placed the delivery date could change. We update our website regularly, so it's recommended that you check there for updated delivery information.

We're proud to use Royal Mail as our reliable delivery services which comes complete with options to suit you, wherever and whenever you want to receive your order. 
Standard Delivery

Delivered within

3-5 working days

£3.50

Express Delivery

Delivered within

1-2 working days

£5.95

Fast Dispatch

We dispatch 

Mon - Fri

up-to 2 PM


Europe - £15 (5-7 days by Tracked International Standard Delivery)

Rest of the world - £25 (7-15 days by Tracked International Standard Delivery)

If you're overseas and require a faster delivery, please e-mail sales@addieandharry.com.

The EU countries we currently deliver to are: Republic of Ireland, France, The Netherlands, Belgium, Spain (mainland), Italy, Portugal, Germany, Austria, Poland, Sweden and Finland. If you would like your order to be sent to a country not listed, please email us at sales@addieandharry.com for a quote

How do I return my order, if I've changed my mind?

We hope you will be delighted with your purchase however, should you wish to return your items to us, please notify us by email at hello@addieandharry.com, within 14 days of delivery that you are returning an item. Items must be returned within 30 days in their original packaging, unused and securely wrapped.

Print off a returns form here:

Returns Form

Please note the cost of return postage will be borne by you and you must obtain proof of posting. Upon receipt of the returned item in perfect saleable condition, we will refund the purchase price less the cost of the original postage. The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

All bespoke items are non-refundable.

How do I return a faulty item?

​If you're unhappy with the quality, or if we've sent you the wrong item, contact us as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product.

You can contact us at hello@addieandharry.com

Items sent back to us will undergo a inspection and It may be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.

​Please note orders for overseas customers must include all UK customs clearance formalities.

Can you tumble dry cotton?

Although not ideal, you can tumble dry cotton bedding if you use a LOW heat setting to prevent it shrinking and remove the items before the cycle ends (we find it's easier to shake out the creases when the sheets are still a little damp!)

 

How long does a fabric order take?

Bespoke items have a lead time of 2-3 weeks from confirmation of your order and postage charges will be quoted separately at the time of ordering.

Please contact us for more information sales@addieandharry.com